Six steps through an ethical dilemma

1 - Articulate the issue

  • Who does it affect , how and why?

  • What its the nature of the conflict of interest?

  • What specific personal, organisational and/or societal values (or ethics) are involved?

2 - What is the context?

  • Who is involved directly and indirectly?

  • Is this a new issue or an old one in a new guise?

  • What are your specific and general responsibilities?

  • Who has been consulted? Who needs to be consulted?

  • Is there a relevant code of conduct or guideline?

  • What is the general ethical climate here?

3 - What are the implications?

  • Who is involved directly and indirectly?

  • Is this a new issue or an old one in a new guise?

  • What are your specific and general responsibilities?

  • Who has been consulted? Who needs to be consulted?

  • Is there a relevant code of conduct or guideline?

  • What is the general ethical climate here?

Person with backpack standing at a fork in a wooded trail

4 - What other options or perspectives may be relevant?

  • What might you be avoiding acknowledging?

  • Who might provide a robust challenge to your thinking?

  • How can you make other people feel more comfortable about speaking up?

  • Have you genuinely sought and listened to dissenting views?

  • Is there a personal cost to you, that you might have missed?

5 - Balance the arguments

  • What would an impartial adviser see as fair?

  • What priorities should we apply to conflicting objectives and values?

  • What are the “zones of ethical acceptability” and what lies outside the?

6 - The final check

  • What decision-making biases might you be applying without realising?

  • How honest are you being with yourself? (How pure are your motives?)

  • Do you truly feel this is the right thing to do?

  • If you were to give this issue more time might you come to a different conclusion?

What steps are you now going to take?

  • To reduce the unknown factors?

  • To reduce your blind area?

  • To uncover what is hidden?

  • To help make a great decision?

Adapted from the UK NHS Reflexive Framework for Ethical Decision-Making in The Ethical Coaches’ Handbook (Passmore, Smith, Lai, Clutterbuck and Turner, 2023)

Elderly woman with glasses and white sleeveless shirt gesturing in a room with plants.

Go to next section:

There’s more in this section: